Helpdesk

Open a ticket and our support team replies by email. Follow it on its own page, add details at any time, and close it once it is solved.

Open a ticket

Describe the problem and we reply by email.

Track a ticket

Find a ticket you sent with its number and your email.

Talk to sales

Plans, prices, quotes and demos.

Open a support ticket

The more detail you give, the faster we can help.

What is it about? *

Technical issue Connection & add-on Billing & payments Account & sign-in Feature request Something else

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Subject *

Priority

Choose Urgent only when a site has stopped working.

Describe the problem *

What happened, on which page or device, and when. Never send passwords.

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Quick answers

These may solve it straight away.

My add-on shows as offline

Check that Home Assistant is running and online, then restart the FacilitiesHub add-on. The Connection page in your panel shows when it last reported.

I cannot sign in

Sign in with your email or username. If you lost your authenticator app, your account administrator can reset two-factor sign-in for you on the Users page.

How do I pay or find an invoice?

Administrators open Billing in the panel to pay invoices online and see past ones.

A device does not appear

Devices arrive from Home Assistant within a minute. Check that the device works in Home Assistant itself, then see Platforms & devices for what we support.

Track a ticket

Or email us info@facilitieshub.io