Refund policy

1. Try first

Every new account starts with a free trial of 14 days, so you can see FacilitiesHub working with your own Home Assistant before paying anything.

2. 14-day refund

If you are not satisfied, ask for a refund within 14 days of paying for a subscription (new or renewed) and we refund that payment in full. The subscription it paid for ends when the refund is made.

3. After 14 days

Payments are not refundable after 14 days, but the subscription stays active until its end date, and it never renews by itself.

4. Mistakes

A duplicate payment or an amount charged in error is always refunded in full, whenever you tell us.

5. How refunds are paid

To the card or wallet you paid with, through our payment provider; banks usually take 5 to 14 working days to show it. We issue a credit note for the tax invoice, as Saudi e-invoicing rules require.

6. How to ask

Email info@facilitieshub.io from your account's email with the invoice number (it starts with FH-). We confirm within 3 working days.